sigh

this pandemic has been fine for me and i'm lucky not to be in danger particularly, but i can still grieve, if you have it worse understand i'm grieving for you too, sometimes it's the little things, that make you really notice the fucked-up big things

via https://ift.tt/3gc85yp

it’s saturday, and i have today off and don’t have to drive several hundred miles, and so in celebration not only did my body let me sleep in until after 5, the cat let me sleep in until well past six, and i didn’t actually haul my lazy carcass out of bed until almost seven so like, wow

anyway we were sitting on the couch, drinking coffee and waking up, and dude had the cat on his lap, and then he said, with this air of determined decision like he sometimes gets and I’m deeply fond of, “let’s go get breakfast!” and got up holding the cat and I, for a brief moment, was so excited because it’s been forever since we went out and there are so many good lil bagel shops and creperies and diners and shit in our great little city and–

and then I remembered why it’s been forever since we went out, and that most of those little shops are gone now, and I got real sad, so.

(apparently he says that to the cat every morning, I’m just not usually around for it.)

(oh my god i miss our old life.)

lookninjas:1061.Remember a MoralMajority, though? Rememberthey at least pretended once, kneecapped.

via https://ift.tt/2VHKgVC

lookninjas https://lookninjas.tumblr.com/post/635536539218264064/1061-remember-a-moral-majority-though-remember :

1061.

Remember a Moral Majority, though? Remember they at least pretended once, kneecapped you and then claimed higher ground, and now they’re just straight up wishing death to your grandmother and fuck your feelings and I honestly can’t say which is worse I guess honestly a mask is only a mask and not much difference in the end.

torrilin:ellynneversweet: torrilin: bomberqueen17: mosticonicposts:homiedepot: snorlaxatives: jus...

customer service is like!, i'm not even that introverted, i did enjoy and get energized by some of my customer service jobs, but it can be so draining, and nobody expects that, and that's why-- you're not human to some people so they don't put any energy into it for you, it's not a mutual relationship at all, they just want to extract

via https://ift.tt/3orMHYY

torrilin https://torrilin.tumblr.com/post/636639025037557760/torrilin-bomberqueen17-mosticonicposts :

ellynneversweet https://ellynneversweet.tumblr.com/post/636626864130195456/bomberqueen17-mosticonicposts-homiedepot :

torrilin https://torrilin.tumblr.com/post/636580647184613376/mosticonicposts-homiedepot-snorlaxatives :

bomberqueen17 https://bomberqueen17.tumblr.com/post/636576689887035392/mosticonicposts-homiedepot-snorlaxatives :

mosticonicposts https://mosticonicposts.tumblr.com/post/634613844611825664/homiedepot-snorlaxatives-just-had-the :

homiedepot http://homiedepot.tumblr.com/post/174558387554/snorlaxatives-just-had-the-strangest-encounter :

snorlaxatives http://snorlaxatives.tumblr.com/post/174551638554/just-had-the-strangest-encounter-at-the-cvs-photo :

just had the strangest encounter at the cvs photo counter…. i was like “hi i had some photos printed through your website” and the employee just said “so?”

“Hi I had some photos printed through your website”

CVS employee:

certified iconic post

i mean. i work in a photo lab and we have those little envelopes where we tear a strip off and hand it to the customer like a claim check, so they remember to come back? and customers love to come in and hand that to me, like i’m going to know what the fuck it is, when we have such a wide range of services and the thing their lil reminder slip matches could be literally anything.

When I worked the sales floor I started writing on the slip what the thing was and what the customer’s name was, so that when people handed it to me I could look at the slip and actually get some information.

but like.

“hi I have some photos.”

“ok, here are some photos.” This seems to be what customers expect, but like. How do I know who you are? We asked your name so we could fill out the bag, do you think we’ll just remember what your name was?? Or do you just want me to randomly pick some photos to sell you? You probably want your photos, don’t you? So maybe, just maybe, you need to tell me who the fuck you are.

You manage to wrench the person’s name out of them, so you get that and you go to the alphabetical file of the photos, and after a while you’re like “I don’t see anything, what was it?” and they’re like “oh I had a poster printed” see THAT would also have been good info to have, before I pawed through all the drawers for regular photos, because here’s a shocker, posters don’t fit in the little file thingies so we file them in a whole other place!

Listen especially this time of year I am not here to carry this conversation, I am here to do actually kind of a technical job, help me the fuck out here and don’t expect me to read your mind and know just what you’re here for. Please tell me your name and what you ordered, I am so tired and so busy.

Also it turns out the Post Office really does not like mailing things to people without a name. Or an address.

Honestly the notes on this…guys, every single business has a different reference system (trust me, I know, I’ve worked international wholesale).

Don’t answer your clients with ‘okay’ and try to make them guess how the conversation should proceed. Take charge! Ask them for the specific information you know you require. ‘I need your (name/reference number/the date you placed your order/the receipt) to find (thing you want)’ will get you where you need to go so much easier than ‘so?’

Oh, I did not have the customer guess how it should proceed. I would ask straight out “would you like to place an order?” And then I’d ask for their name.

A surprising number of people would not want to give their name after saying yes they wanted to order. You made a phone call! You spent 20 minutes asking the various merits of product X and product Y. You say you have decided you want to order product Y. It is a mail order business, so we sent products through the mail. Which means the Post Office will require your name.

Did I get their name eventually? Eh. Sometimes.

And people wonder why I don’t like telephones…

Yes, that was my complaint as well– customers come up, wordlessly hand over the slip or occasionally say “I ordered some photos”, and then get, like, hostile when I’m like “okay I need some information though”. That’s what always got me– of course most customers came up and said “hi I’m so and so and I ordered some X?” and I’d say “ok!” and go and get them their things, and in some cases I would, in fact, recognize them, and I’d say “oh your thing came out so great let me get it!” and really the vast majority of my interactions were neutral-to-positive in these ways, but what got me was the astonishingly large subsection of people who reacted as though I were being unutterably rude when I took their slip or looked at them and said “may I have some information about this” because they expected I’d just… magically know. More, who seemed to think it intrusive when I wanted their name, because how was it my business who… ordered… this order… so I know which order… to give them.

It’s pretty straightforwardly that a lot of people don’t remember to pay attention to the difference between their own interior life and the consensus reality in which we all live, and so since they know who they are and what they want, I should also know it, but it was always more people than you expect who consistently forget that an interaction with another person is, you know, an interaction with another person, and that other person does not have the video game script.

So I super empathize with the CVS employee snapping this once, because man sometimes you get fucking tired and customer service is endlessly having to manage a surprising proportion of needlessly-hostile interactions because customers don’t think customer service employees are fucking human.

akilah12902:swordsandsoftwords:Headcanon time, because projecting on fictional characters is better.

notes

via https://ift.tt/39OMjzt

akilah12902 https://akilah12902.tumblr.com/post/636632505017057280:

swordsandsoftwords https://swordsandsoftwords.tumblr.com/post/636576377283477504:

Headcanon time, because projecting on fictional characters is better than therapy:

Lambert strikes me as the exact kind of asshole that will master any one skill, and then goes and does his absolute worst at it.

Lambert, trained fighter and superhuman strenght and agility, tosses a bomb at a monster and calls it a day.

Lambert, who learned how to cook anything palatably enough to survive in the woods, burns a pot of water when asked to make dinner.

Lambert, who’s been alive for longer than all our great-grandparents combined, pretends he’s never even heard of this soap thing you’re talking about.

Lambert, who’s read half the Kaer Morhen library, pretends he can’t read or write.

So basically, my little pisspot is a dumbass idiot, but he’s a dumbass idiot who could absolutely do the thing he’s been asked to do. He just chooses not to. Because he’s a contrary little pisspot and if you’re going to hate him anyway, he’s going to give you a good reason for it (by pissing on your cat).

Lambert will pretend to be unable to read to better assess people https://she-who-drank-vodka-with-cats.tumblr.com/tagged/Lambert-will-pretend-to-be-unable-to-read-to-better-assess-people, will they read the textro him? Will they show their annoyance? Will they repeat the contents truthfully? https://she-who-drank-vodka-with-cats.tumblr.com/tagged/will-they-read-the-textro-him%3F-Will-they-show-their-annoyance%3F-Will-they-repeat-the-contents-truthfully%3F, once an adviser told him that a contract paid only haf the amount of what the lord had written down in hopes that he could keep the rest https://she-who-drank-vodka-with-cats.tumblr.com/tagged/once-an-adviser-told-him-that-a-contract-paid-only-haf-the-amount-of-what-the-lord-had-written-down-in-hopes-that-he-could-keep-the-rest, Lambert stole the books and proofed to the Lord that the advisor had stolen money before https://she-who-drank-vodka-with-cats.tumblr.com/tagged/Lambert-stole-the-books-and-proofed-to-the-Lord-that-the-advisor-had-stolen-money-before, he earned double that day; for killing the monster and for going through the county’s tax revenue https://she-who-drank-vodka-with-cats.tumblr.com/tagged/he-earned-double-that-day%3B-for-killing-the-monster-and-for-going-through-the-county%27s-tax-revenue .

[Bad username or unknown identity: she-who-drank-vodka-with-cats]​ oh dang i like this idea

personally i think he has a bit of a hard time with reading and

writing#since in my hc he learned so late#and overcompensates by being a perfectionist about it#but i really like the assessment method thing https://www.tumblr.com/tagged/personally+i+think+he+has+a+bit+of+a+hard+time+with+reading+and+writing via akilah12902

well porque no los dos, no? he’s good at pretending not to be able to read because he clearly remembers being illiterate, and remembers how people treat the illiterate, and has noticed how useful it is as a metric of what kind of person someone is.

but he totally has extremely weird handwriting semi-on-purpose and it varies by how mad he is at you