today's customer wtf
May. 6th, 2019 04:48 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dragonlady7So one of the things we sell on Zesty Etsy is film transfer services. Like, you have old movies, so you send them to us and we send them back with a DVD. This seems obvious, right? Like-- all the steps of this seem reasonably obvious if you think about it, right?
You have a thing. You want the thing to be readable in another format. So you take the thing you have, and let me know where this loses you-- you purchase our listing, right, so that we know to expect your thing and can assign you an order number. Then you, again let me know if this is confusing, you send us the thing. Right? Confusing? Make sense?
Then we do our thing, and in a little while, however long this takes, we mail it back to you, and you get it, and all is great.
Right?
Right?
We just had a guy file a PayPal dispute with us because we hadn't transferred his movies for him and it had been a month.
I'd emailed him four or five times to ask him where his movies were. He wrote back, confusingly, saying we hadn't sent them.
We finally refunded him his money when he sent an incoherent screed, which we're really not sure what he meant by it. But he never sent us anything, and I'm not... really sure where we lost him, so.
Just. IDK, I don't know how to make the listing any plainer. (When you buy it, you get a confirmation email that says "Great! Now mail the stuff to [ADDRESS] using the shipping method of your choice!") (Because people were emailing me saying they didn't know where to mail it. Now, it used to just say it in the listing, and long long ago I printed it across the sole image associated with the listing, because Etsy's new layout actively discourages you from reading the text of any listings and I get that, but it really does like to show you the images, so the address being on the image made it easier. But now it actually gets emailed to you with your receipt. I don't know what else to do.)
You have a thing. You want the thing to be readable in another format. So you take the thing you have, and let me know where this loses you-- you purchase our listing, right, so that we know to expect your thing and can assign you an order number. Then you, again let me know if this is confusing, you send us the thing. Right? Confusing? Make sense?
Then we do our thing, and in a little while, however long this takes, we mail it back to you, and you get it, and all is great.
Right?
Right?
We just had a guy file a PayPal dispute with us because we hadn't transferred his movies for him and it had been a month.
I'd emailed him four or five times to ask him where his movies were. He wrote back, confusingly, saying we hadn't sent them.
We finally refunded him his money when he sent an incoherent screed, which we're really not sure what he meant by it. But he never sent us anything, and I'm not... really sure where we lost him, so.
Just. IDK, I don't know how to make the listing any plainer. (When you buy it, you get a confirmation email that says "Great! Now mail the stuff to [ADDRESS] using the shipping method of your choice!") (Because people were emailing me saying they didn't know where to mail it. Now, it used to just say it in the listing, and long long ago I printed it across the sole image associated with the listing, because Etsy's new layout actively discourages you from reading the text of any listings and I get that, but it really does like to show you the images, so the address being on the image made it easier. But now it actually gets emailed to you with your receipt. I don't know what else to do.)
no subject
Date: 2019-05-07 02:22 pm (UTC)And so the directions on that listing are fucking fine-honed masterpieces, ok, there is NOTHING you do not need to know in there, there are no digressions. It is bright red bold 18-point text on that picture and it says MAIL YOUR SHIT TO THIS ADDRESS and then under that in plain text it says MAIL YOUR SHIT TO THIS ADDRESS.
I don't know what else to do, I am not driving to people's houses to click the fucking button.