torrilin replied to your post “here’s an
Mar. 23rd, 2018 02:58 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dragonlady7via http://ift.tt/2G0FTzy
torrilin replied to your post “here’s an adventures in online customer service dilemma: this is…”
Re: large orders… if your order is ACTUALLY large, the small business will tell you and offer a discount. Promise. Swear to god, if you’re spending that much we want you happy.
csevet replied to your post “here’s an adventures in online customer service dilemma: this is…”
95% sure theyre trying to subtly ask for a large-order discount of some kind. but like. if you had some “1 for $5, or 5 for $20” type deal that would be uh. pretty clearly stated on the site i bet.
Oh, no, I SEPARATELY get convos about those. Those people usually just ask right up front.
“I have five rolls, is there a quantity discount?”
It says right in the text of the listing, “No quantity discounts, alas, but we do offer flat-rate shipping so the more you send the more you save!”
But I don’t have a problem just copy-pasting that bit from the listing because they haven’t read it so it’s not like they’re going to be insulted that I copy-pasted it.
We absolutely don’t do quantity discounts, it’s an enormous amount of work and a bigger order is MORE difficult. We’d RATHER you went somewhere else, in that case. Don’t mail that out, take it somewhere local!
But for the vast majority of our customers, we’re literally the only place they can find to do it, so. It’s not just my personal hatred of discounts (why the fuck do you, customer, think you’re more important than all my other customers, who waited in line and paid the price I set because I determined that it’s fair? but I get some people are used to haggling so I work super hard not to take it as incredibly fucking rude every time, but for the record, it’s incredibly fucking rude!), it’s legit that we actually have our prices set pretty darn low and also we have a total monopoly on the service. I *could* mark it up and give a ton of discounts all the time, run constant sales, but I personally hate that shit so unless someone makes me I’m not gonna.
A least one customer asked for a discount, was told no, and then bought anyway because she shopped around and discovered that even pre-discount we were by far the cheapest. (She was in a market that apparently *does* have competition. Many don’t.)
Anyway– asking about bulk orders is one thing, but that is pretty clearly not what these people are doing?
I guess it comes with the territory of selling things nobody else sells.
(Your picture was not posted)
torrilin replied to your post “here’s an adventures in online customer service dilemma: this is…”
Re: large orders… if your order is ACTUALLY large, the small business will tell you and offer a discount. Promise. Swear to god, if you’re spending that much we want you happy.
csevet replied to your post “here’s an adventures in online customer service dilemma: this is…”
95% sure theyre trying to subtly ask for a large-order discount of some kind. but like. if you had some “1 for $5, or 5 for $20” type deal that would be uh. pretty clearly stated on the site i bet.
Oh, no, I SEPARATELY get convos about those. Those people usually just ask right up front.
“I have five rolls, is there a quantity discount?”
It says right in the text of the listing, “No quantity discounts, alas, but we do offer flat-rate shipping so the more you send the more you save!”
But I don’t have a problem just copy-pasting that bit from the listing because they haven’t read it so it’s not like they’re going to be insulted that I copy-pasted it.
We absolutely don’t do quantity discounts, it’s an enormous amount of work and a bigger order is MORE difficult. We’d RATHER you went somewhere else, in that case. Don’t mail that out, take it somewhere local!
But for the vast majority of our customers, we’re literally the only place they can find to do it, so. It’s not just my personal hatred of discounts (why the fuck do you, customer, think you’re more important than all my other customers, who waited in line and paid the price I set because I determined that it’s fair? but I get some people are used to haggling so I work super hard not to take it as incredibly fucking rude every time, but for the record, it’s incredibly fucking rude!), it’s legit that we actually have our prices set pretty darn low and also we have a total monopoly on the service. I *could* mark it up and give a ton of discounts all the time, run constant sales, but I personally hate that shit so unless someone makes me I’m not gonna.
A least one customer asked for a discount, was told no, and then bought anyway because she shopped around and discovered that even pre-discount we were by far the cheapest. (She was in a market that apparently *does* have competition. Many don’t.)
Anyway– asking about bulk orders is one thing, but that is pretty clearly not what these people are doing?
I guess it comes with the territory of selling things nobody else sells.
(Your picture was not posted)
