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dragonlady7via http://ift.tt/2oE60k1:
yeahhh not possible to use the health insurance website without calling on the phone, now there’s an error and the written chat people said i had no choice but to call, because i can’t open the message they sent me through the website and there’s no other option.
very first thing that happens is that after having to type in my name, my zip code, my social security number, innumerable things, the rep picks up and asks me to spell my name, and i do, and she says i’m sorry, i didn’t understand, so i spell it again, and there’s an awkward pause, and she says, i’m sorry, once more? and I try again, and I go slower, and she says “Tee Are Ah Jay Ay Eye Tee?” and I’m like BEE ARE EYE DEE GEE EE TEE and she’s like T what and I’m like you HAVE to be fucking with me, also I have typed it in twice, are you for real, and i almost hung up, but instead I started crying and said “I have a real problem talking on the phone and I don’t know how else to spell my name for you please I’m begging you let me do this in writing,” and she confirmed that there’s no way to do any of this in writing, but she was nicer after that. I couldn’t remember the way you do a thing. “B as in Boy. R as in Ride. I as in, you know, the letter I? D as in dog. G as in, what starts with G? I don’t know what starts with G. I don’t know how to do this, this is why I try to do things in writing because I’m really stupid out loud!” and she said “oh! I get it. I get it. Sorry!”
Then I had to tell her my ZIP code, and she couldn’t understand me, also I had to type it in to get through the phone tree, obviously they don’t see that and so it’s just for their records, but she really had to know, and she was like ok I got the first two digits, so I just said the next three really slowly four or five times, until she said “okay that worked”, so I have no idea what her system looked like, and I feel bad but I don’t have a weird accent, I swear to Christ, it’s just that phones are the devil and everyone hates them and I don’t know why it’s absolutely required to use them, but it is! It just is.
But for the record. Thank God I’m only faking this disability or whatever it is that makes me such a fucking waste of space on the telephone. I cried and cried through the whole phone call, though I was trying not to, and she confirmed that the website seemed to have a glitch for just me, and also that the thing I had been trying to do was the right thing to do, and she’d file me a ticket and put a note on the account to look for the thing I’d faxed on Thursday, and the notice they sent Friday was about the previous thing not about the thing I faxed Thursday so maybe they hadn’t rejected that, but it was a rejection notice that I wasn’t able to read, but maybe they’ll fix the website, maybe, so– she was very kind and I felt like I understood what she meant but I always end up having fucked something up when on the phone so I have no real faith this will help at all, but I guess at least I can continue my practice of refreshing the website and trying again every six hours (she said “sometimes if you wait 24 hours and try again–” and I said “I did that, and then did it again, and then did it again, because it was a holiday weekend and I had no choice” and she was like “oh yeah no that’s broken”)… at least I’m not in suspense.
I’ve just been crying and crying ever since I hung up the phone, which is really stupid, nobody was even mean to me, it just all hammers home that there’s a really basic human function that literally everyone else finds so trivially easy to do that it’s absolutely required and is the only way to achieve certain things or access particular portions of required things for living, at which I’m utterly and completely incompetent for no goddamn reason. And it’s not like i can explain it to anyone else, it just sounds really stupid. Every time I talk on the phone I freak out about it because I know someone’s going to say things I don’t understand, and they won’t understand me when I talk, and I don’t know, for no reason I’m anxious and upset and sobbing to the point of gagging over it, but there’s no actual reason, I can hear and speak just fine, I don’t know, I must just be nuts, I go to extreme lengths to avoid calling people on the phone– and yet, at work, I can answer the phone and mostly be fine, it’s only when it’s on my own behalf, so clearly that’s me being insane but that doesn’t mean i can just not do that. Except, clearly, if it’s just me being crazy, then– I could– just– not do that.
Right? But how???
I don’t know. Still no health insurance. Yet more proof that I’m some kind of idiot. What the fuck is wrong with me? We Just Don’t Know.
yeahhh not possible to use the health insurance website without calling on the phone, now there’s an error and the written chat people said i had no choice but to call, because i can’t open the message they sent me through the website and there’s no other option.
very first thing that happens is that after having to type in my name, my zip code, my social security number, innumerable things, the rep picks up and asks me to spell my name, and i do, and she says i’m sorry, i didn’t understand, so i spell it again, and there’s an awkward pause, and she says, i’m sorry, once more? and I try again, and I go slower, and she says “Tee Are Ah Jay Ay Eye Tee?” and I’m like BEE ARE EYE DEE GEE EE TEE and she’s like T what and I’m like you HAVE to be fucking with me, also I have typed it in twice, are you for real, and i almost hung up, but instead I started crying and said “I have a real problem talking on the phone and I don’t know how else to spell my name for you please I’m begging you let me do this in writing,” and she confirmed that there’s no way to do any of this in writing, but she was nicer after that. I couldn’t remember the way you do a thing. “B as in Boy. R as in Ride. I as in, you know, the letter I? D as in dog. G as in, what starts with G? I don’t know what starts with G. I don’t know how to do this, this is why I try to do things in writing because I’m really stupid out loud!” and she said “oh! I get it. I get it. Sorry!”
Then I had to tell her my ZIP code, and she couldn’t understand me, also I had to type it in to get through the phone tree, obviously they don’t see that and so it’s just for their records, but she really had to know, and she was like ok I got the first two digits, so I just said the next three really slowly four or five times, until she said “okay that worked”, so I have no idea what her system looked like, and I feel bad but I don’t have a weird accent, I swear to Christ, it’s just that phones are the devil and everyone hates them and I don’t know why it’s absolutely required to use them, but it is! It just is.
But for the record. Thank God I’m only faking this disability or whatever it is that makes me such a fucking waste of space on the telephone. I cried and cried through the whole phone call, though I was trying not to, and she confirmed that the website seemed to have a glitch for just me, and also that the thing I had been trying to do was the right thing to do, and she’d file me a ticket and put a note on the account to look for the thing I’d faxed on Thursday, and the notice they sent Friday was about the previous thing not about the thing I faxed Thursday so maybe they hadn’t rejected that, but it was a rejection notice that I wasn’t able to read, but maybe they’ll fix the website, maybe, so– she was very kind and I felt like I understood what she meant but I always end up having fucked something up when on the phone so I have no real faith this will help at all, but I guess at least I can continue my practice of refreshing the website and trying again every six hours (she said “sometimes if you wait 24 hours and try again–” and I said “I did that, and then did it again, and then did it again, because it was a holiday weekend and I had no choice” and she was like “oh yeah no that’s broken”)… at least I’m not in suspense.
I’ve just been crying and crying ever since I hung up the phone, which is really stupid, nobody was even mean to me, it just all hammers home that there’s a really basic human function that literally everyone else finds so trivially easy to do that it’s absolutely required and is the only way to achieve certain things or access particular portions of required things for living, at which I’m utterly and completely incompetent for no goddamn reason. And it’s not like i can explain it to anyone else, it just sounds really stupid. Every time I talk on the phone I freak out about it because I know someone’s going to say things I don’t understand, and they won’t understand me when I talk, and I don’t know, for no reason I’m anxious and upset and sobbing to the point of gagging over it, but there’s no actual reason, I can hear and speak just fine, I don’t know, I must just be nuts, I go to extreme lengths to avoid calling people on the phone– and yet, at work, I can answer the phone and mostly be fine, it’s only when it’s on my own behalf, so clearly that’s me being insane but that doesn’t mean i can just not do that. Except, clearly, if it’s just me being crazy, then– I could– just– not do that.
Right? But how???
I don’t know. Still no health insurance. Yet more proof that I’m some kind of idiot. What the fuck is wrong with me? We Just Don’t Know.
