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dragonlady7via http://ift.tt/2luGlZ0:
littleredhatter:
Something I’ve realised working in retail is that………..ppl just don’t fucking read……
I sell things on Etsy, vintage stuff, so like, I take photos and describe the condition and that’s about all the listing is, right, and about 50% of my job is copy-pasting the part of the listing where I describe the condition into the convo box and sending it to ppl who send me convos like “whats the condition”.
Sometimes it’s up to 90% of what I do. If you count the part where we sell film photo processing and I wrote a really careful how-to in the listing description (like, you have to package your film up and send it to us!), and most of the rest of what I do is copy-paste that into “how does this photo processing thing work” convos, then it’s about my whole job.
Like, clearly they can read or they wouldn’t have been able to type into the convo box? but they won’t scroll down and read, I have to present it just to them.
Every so often I go back and add another layer of asterisks around the SEND TO THIS ADDRESS that I put in all caps, but it doesn’t seem to cut down on the number of convos I get that ask “where do I send the film???”
As a severely attention-deficit-impaired-type person, I do feel this, sometimes you get a block of text and your eyes just cross, but like– that’s– how online shopping works– you have to read the directions. It’s hard. It’s really hard.
I take a lot of deep breaths before replying to these things.
littleredhatter:
Something I’ve realised working in retail is that………..ppl just don’t fucking read……
I sell things on Etsy, vintage stuff, so like, I take photos and describe the condition and that’s about all the listing is, right, and about 50% of my job is copy-pasting the part of the listing where I describe the condition into the convo box and sending it to ppl who send me convos like “whats the condition”.
Sometimes it’s up to 90% of what I do. If you count the part where we sell film photo processing and I wrote a really careful how-to in the listing description (like, you have to package your film up and send it to us!), and most of the rest of what I do is copy-paste that into “how does this photo processing thing work” convos, then it’s about my whole job.
Like, clearly they can read or they wouldn’t have been able to type into the convo box? but they won’t scroll down and read, I have to present it just to them.
Every so often I go back and add another layer of asterisks around the SEND TO THIS ADDRESS that I put in all caps, but it doesn’t seem to cut down on the number of convos I get that ask “where do I send the film???”
As a severely attention-deficit-impaired-type person, I do feel this, sometimes you get a block of text and your eyes just cross, but like– that’s– how online shopping works– you have to read the directions. It’s hard. It’s really hard.
I take a lot of deep breaths before replying to these things.
