we'd totally get fired
Feb. 14th, 2008 10:23 amFrom the Continuing Chronicles of Customer Service:
Woman calls, requests quote; her institution needs some sort of air filter to remove dust from the air in the packaging department. I get the info, go to get a shipping quote, email it to her. Realize I didn't get her ZIP code; also didn't get phone number. Type in the last part of her email address to see if there's a website.
Comes up: it's a company that provides healthcare support services to prisons. Talk about institutional.
I get a ZIP code. Send her the quote. She calls back to place the order, having gotten the go-ahead from her department.
I ask what color machine she needs, and suggest sandstone, our most institutional of institutional neutral colors. (Actually it goes with a lot of people's houses, so it sells very well.)
"We should probably get sandstone," she says. Then, over her shoulder (up to now, I'd assumed she was in an office alone) she says, "Hey, we should get baby pink."
Another voice, distantly, laughs and says something indistinct.
"The pink is nice," I say politely.
She laughs, sounding genuinely amused at the idea. "We'd get fired if we bought pink," she says.
"We'd totally get fired," says the background voice.
I fill out the order for sandstone, but for the rest of the morning, I keep imagining what it would be like to walk into this institutional institution and see a cheerful little baby pink air filter humming away.
Woman calls, requests quote; her institution needs some sort of air filter to remove dust from the air in the packaging department. I get the info, go to get a shipping quote, email it to her. Realize I didn't get her ZIP code; also didn't get phone number. Type in the last part of her email address to see if there's a website.
Comes up: it's a company that provides healthcare support services to prisons. Talk about institutional.
I get a ZIP code. Send her the quote. She calls back to place the order, having gotten the go-ahead from her department.
I ask what color machine she needs, and suggest sandstone, our most institutional of institutional neutral colors. (Actually it goes with a lot of people's houses, so it sells very well.)
"We should probably get sandstone," she says. Then, over her shoulder (up to now, I'd assumed she was in an office alone) she says, "Hey, we should get baby pink."
Another voice, distantly, laughs and says something indistinct.
"The pink is nice," I say politely.
She laughs, sounding genuinely amused at the idea. "We'd get fired if we bought pink," she says.
"We'd totally get fired," says the background voice.
I fill out the order for sandstone, but for the rest of the morning, I keep imagining what it would be like to walk into this institutional institution and see a cheerful little baby pink air filter humming away.