At reception desk again.
Phone rings: I answer it. (That's how it goes.)
Customer: I bought this product you made off eBay and I don't like it, and want to return it.
Me: We don't sell on eBay.
Customer: But it's your product. You made it.
Me: I think you should call the person you bought the product from and speak to them and determine their return policy.
Customer: But I don't like it.
Me: Yes, but how are we going to give your money back when we don't have your money because you bought it from someone else? I recommend you contact the person you bought it from, and see what they say.
Customer: ... Oh.
Phone rings: I answer it. (That's how it goes.)
Customer: I bought this product you made off eBay and I don't like it, and want to return it.
Me: We don't sell on eBay.
Customer: But it's your product. You made it.
Me: I think you should call the person you bought the product from and speak to them and determine their return policy.
Customer: But I don't like it.
Me: Yes, but how are we going to give your money back when we don't have your money because you bought it from someone else? I recommend you contact the person you bought it from, and see what they say.
Customer: ... Oh.