came back to a message in my etsy inbox.
"what's your phone number, i'm writing on behalf of my mother, she has no interest in and will not use the internet."
I can't take phone orders. No self-respecting credit card processor is going to accept anything done over the phone anymore. I am quite certain this order will literally not be worth dealing with.
but I don't feel like I can just write back "keep Googling, then, honey, until you find someone who offers this service and has a website with a phone number, because I can't do it."
(If this was my personal Etsy shop, I absolutely would write back with just that.)
(Except. Here's the thing, our phone number *is* listed, if you literally click through and look at our profile, which would be one more click once you find the listing that you sent the message from. it's not that hard to find. So this is not only a person who's disinterested in doing business the way we do with thousands of other customers annually, she also can't be bothered to do minimal research. Absolutely no fucking thanks.)
(I cannot tell them that, I am certain my supervisor will insist I try to work with this person. I literally could not want to do so any less than I do.)
(Also. Like. So your mom won't use the Internet. You clearly can use the Internet, because you're doing it right now. You can find my order form, but you can't fill it out and help your mom place the order? Why is this where you draw the line? Listen, the old woman's not my fucking problem. If you want this done, then do it. Don't offload her sundowner-senile ass onto me.)
"what's your phone number, i'm writing on behalf of my mother, she has no interest in and will not use the internet."
I can't take phone orders. No self-respecting credit card processor is going to accept anything done over the phone anymore. I am quite certain this order will literally not be worth dealing with.
but I don't feel like I can just write back "keep Googling, then, honey, until you find someone who offers this service and has a website with a phone number, because I can't do it."
(If this was my personal Etsy shop, I absolutely would write back with just that.)
(Except. Here's the thing, our phone number *is* listed, if you literally click through and look at our profile, which would be one more click once you find the listing that you sent the message from. it's not that hard to find. So this is not only a person who's disinterested in doing business the way we do with thousands of other customers annually, she also can't be bothered to do minimal research. Absolutely no fucking thanks.)
(I cannot tell them that, I am certain my supervisor will insist I try to work with this person. I literally could not want to do so any less than I do.)
(Also. Like. So your mom won't use the Internet. You clearly can use the Internet, because you're doing it right now. You can find my order form, but you can't fill it out and help your mom place the order? Why is this where you draw the line? Listen, the old woman's not my fucking problem. If you want this done, then do it. Don't offload her sundowner-senile ass onto me.)